Position Summary

The Messenger operates institutional cars, trucks, or vans to ensure the secure, timely, and efficient transport of internal mail, educational materials, sensitive records, and equipment between campus locations, district schools, administrative offices, and post offices. This role requires careful route planning, strict compliance with student privacy laws, and safe driving protocols.

Core Responsibilities:

• Vehicle & Delivery Operations: Safely operate a school owned car or van to transport interoffice mail, curriculum materials, test booklets, and supply orders. Meet fixed daily route schedules linking various campus facilities.
• Logistics & Inventory Tracking: Print picklists for outgoing deliveries.  Collect and confirm all equipment and deliver to assigned locations.  Obtain formal signoffs for all deliveries, and upon return, enter correct quantities delivered and pertinent notes into our proprietary project management software.  Use handheld scanners to inventory all returned equipment and report any untagged or unrecognized equipment to the Stock Clerk.
• Customer Service & Safety: Provide professional, polite service during pickups and drop-offs. Operate delivery vehicles in strict compliance with local traffic laws and safety guidelines. Conduct daily pre-and post-trip vehicle inspections (fluids, tires, lights). Report maintenance needs promptly to the fleet manager.  Cleaning interior and exterior of truck on regular basis.
• Warehouse Support: Sort incoming mail, organize inventory, and assist with general facility tasks (such as sweeping, cleaning) when not driving a route.

• Plans, assigns, supervises, and reviews the work of staff engaged in application support and New York State data reporting;
• Coordinates application development, configuration, implementation, maintenance, and support activities for BOCES programs and component school districts;
• Oversees the operation and support of applications and data systems used for instructional, administrative, and regulatory reporting purposes;
• Supervises processes related to New York State data reporting to ensure accuracy, timeliness, and compliance with applicable requirements;
• Works with BOCES departments, component school districts, and vendors to identify system needs and implement application solutions;
• Reviews system changes and enhancements to ensure operational requirements and data integrity standards are met;
• Coordinates internal and external resources to support application projects within established timelines;
• Acts as liaison with vendors and stakeholders regarding application issues, enhancements, and system
  performance;
• Ensures compliance with applicable Federal, State, and BOCES policies relating to data security, privacy,
  and system access;
• Develops and maintains documentation and procedures related to supported applications and data
  systems.

• Designs, coordinates, and facilitates agency-wide technology training programs covering computer systems, end-user software, technology coordinators’ cloud applications, and digital workplace tools.
• Advises departments and component school districts on technology planning and implementation, including hardware deployment, software adoption, cloud migration, and systems integration.
• Develops and delivers training modules that familiarize employees with core digital systems, productivity suites, and technology best practices.
• Develops and administers advanced and role-specific technology training, including data tools, instructional technology platforms, specialized software, and other digital resources.
• Assists with configuring and customizing new applications and existing systems to support training objectives, optimize workflows, and address departmental technology needs.
• Maintains digital resources and documentation, including file structures, knowledge bases, standard operating procedures, operational runbooks used in technology operations, and related technology resources.
• Evaluates, tests, and recommends software solutions, digital learning tools, cloud-based technologies, and enterprise applications to leadership based on organizational needs and emerging technology trends.
• Establishes and supports user groups and communities of practice that foster collaboration, shared learning, and the exchange of best practices related to digital tools and data systems.
• Develops and distributes digital communications regarding technology initiatives, system updates, available technology resources, and training opportunities.
• Represents the department or agency at technology conferences, workshops, seminars, and other professional development events and activities.

Job Description: This involves providing technical support including maintenance and installation for desktop and mobile device software and hardware. The incumbent must analyze and resolve problems relating to the above statement. Work is performed under the general supervision of a higher staff member. Supervision over the work of others is not a responsibility of this position. Does related work as required.

The work involves responsibility for training and instructing component school district personnel using financial software applications supported by Wayne-Finger Lakes BOCES (BOCES) Educational Technology Services.

The position is located at the Regional Support Center in Newark, NY 14513.